Taormina Design SRL believes that all customers who are not satisfied with the ordered products should have the right of withdrawal, without penalties and under the best conditions.
In compliance with the Italian Legislative Decree No. 21 dated 21 February 2014, implementing EU Directive 2011/83/EU on consumer rights, the legal period to exercise the right of withdrawal is 14 calendar days from the day the consumer (or a third party designated by the consumer, other than the carrier) acquires physical possession of the goods, provided the information obligations have been fulfilled. If this period ends on a Saturday, Sunday, or public holiday (or any other non-working day), it shall be extended to the next working day.
The customer who returns the product in the exercise of their right of withdrawal is entitled to a refund of the price of the product(s) ordered and any standard shipping costs. The return shipping costs (and any difference in cost due to a more expensive delivery method than the standard one) are borne by the customer. At the proposal of Taormina Design SRL, the customer who has exercised the right of withdrawal may however opt for an exchange or a credit note.
To exercise the right of withdrawal, Taormina Design SRL recommends following the given procedure and contacting the after-sales service at:
[email protected]
or by phone at +39 091 8433426 (local rate). The Customer Service will confirm receipt of the withdrawal declaration via the email address provided by the customer.
INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL
Right of withdrawal
You have the right to withdraw from the contract without giving any reason, within 14 calendar days. The withdrawal period expires 14 days after the day on which you or a third party (other than the carrier and indicated by you) acquire physical possession of the goods.
To meet the withdrawal deadline, it is sufficient for you to send the communication regarding the exercise of the right of withdrawal to the following email address:
[email protected]
before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, all payments made by you to us, including any standard delivery costs (if charged), will be reimbursed to you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. Such refunds will be made using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any additional fees as a result of such reimbursement.
You are requested to return (by express courier with proof of delivery) or hand over the goods to:
Taormina Design SRL
Via Don Luigi Sturzo, 264 - 90044 Carini (PA)
Tel. +39 091 84 33 426 - [email protected]
P.IVA IT06692790824
Italy
without undue delay and in any event no later than 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.
Exceptions to the right of withdrawal
The following are excluded from the right of withdrawal:
- Goods made to measure or clearly personalized (e.g., choice of color or size variation different from the one shown on the website).
- Purchases by professionals with a VAT number, if related to their professional activity.
(Many products can be customized: we recommend checking in advance regarding possible exclusions from the right of withdrawal.)
If the right of withdrawal is exercised only for part of the order, only the price of the returned products will be refunded. If, during the initial order, the customer benefited from free shipping by exceeding a certain minimum order value, and as a result of the partial return the total amount falls below that threshold, Taormina Design SRL may charge the shipping costs corresponding to the original order.